Privacy Policy
Last updated: September 2026
Yes! Canine Care respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how Yes! Canine Care collects, uses, stores and protects information provided through this website and in connection with our services.
1. Information we collect
Depending on how you interact with Yes! Canine Care, we may collect information including:
your name and contact details
your email address and phone number
information about your dog, including their name, breed, age and grooming history
information about your dog's behaviour, grooming experiences, triggers and needs
information you provide when making an enquiry or booking a consultation
information you voluntarily provide when communicating with us by email, telephone or social media.
We only seek information that is reasonably necessary for the purpose for which it is collected.
2. How we collect information
We may collect information when you:
complete a form on our website
contact us by email or telephone
make an enquiry about our services
book or participate in a consultation
communicate with us through social media
otherwise provide information to us in connection with our services.
We generally collect information directly from you.
3. How we use your information
We may use your information to:
respond to enquiries
arrange and provide consultations and other services
understand your dog's individual needs and grooming history
develop and communicate personalised support strategies
communicate with you about your enquiry or appointment
provide information you have requested about our services, seminars or presentations
maintain appropriate business records
improve our services and website
meet our legal and administrative obligations.
We will not use your personal information for unrelated purposes without your consent, unless we are permitted or required to do so by law.
4. Marketing communications
If you choose to subscribe to communications from Yes! Canine Care, we may use your email address to send you occasional news, educational information, service updates, seminar information and other marketing communications.
You can withdraw your consent at any time by using the unsubscribe option provided in our marketing emails or by contacting us directly.
We will not add you to our marketing list simply because you have submitted an enquiry or provided your email address for the purpose of receiving our services.
5. Information about your dog
Information you provide about your dog is used to understand their individual needs and to provide appropriate behavioural and grooming support.
Where information about your dog's health, veterinary history or other relevant matters is provided, it will be used only where reasonably necessary for the services being provided.
6. Sharing your information
Yes! Canine Care does not sell or rent your personal information.
We may disclose information where reasonably necessary to provide our services or operate our business, including to:
your dog's groomer, where you have requested or authorised us to work with them
service providers who assist us in operating our website, communications or business systems
payment providers where required to process a payment
professional advisers where reasonably necessary
government agencies or other parties where required or permitted by law.
We will take reasonable steps to ensure that information shared with third parties is handled appropriately.
7. Website and online services
Our website is hosted using Squarespace.
We use Squarespace and other online services to operate our website, manage enquiries and communicate with clients.
These service providers may store or process information outside Australia. Where this occurs, your information may be subject to the laws of the country in which it is stored or processed.
Our website may also use cookies and similar technologies required for the website to operate and, where enabled, to provide website analytics.
8. How we protect your information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, or meet legal and administrative requirements.
When information is no longer required, we will take reasonable steps to securely delete or de-identify it.
10. Accessing or correcting your information
You may contact Yes! Canine Care if you would like to know what personal information we hold about you, or if you believe information we hold is inaccurate or needs to be updated.
We will take reasonable steps to respond to your request and correct information where appropriate.
11. Privacy concerns or complaints
If you have a concern about how Yes! Canine Care has handled your personal information, please contact us first so that we can investigate and respond to your concern.
Email: hello@yescaninecare.com.au
Phone: 0421 162 822
We will consider your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to our services, website or privacy practices.
The current version will always be published on this website.